Your questions, answered.

Here’s everything we think you need to know to offset your CO2 emissions today. Did we not answer your question?

Payment and refunds

Yes, we welcome business customers from the entire world. Companies in the EU are required by law to provide a VAT number in order to receive reverse charge VAT.

Yes. Rest assured knowing that your payment details are in good hands. We partner with Stripe for secure payments. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification in payments.

Your card will be charged with the selected currency. We take our best guess based on your location and set the currency accordingly, but you are free to personally select any supported currency.

We accept all major credit and debit cards. Some markets are also eligble to pay with Apple Pay, Google Pay as well as (where available) Alipay, Afterpay / Clearpay, Bacs Direct Debit, BECS, Direct Debit, Bancontact. EPS, FPX, Giropay, Grabpay, iDEAL, Przelewy24, SEPA Direct Debit and Sofort.

Yes, you will receive a receipt via e-mail immediately upon completed payment. The receipt contains all the required information to meet bookkeeping and accounting standards in the US and the European Union.

We do our best to display pricing inclusive of VAT, but to include the VAT, we need to know your location. We take our best guess based on your IP address, but the price may be displayed with incorrect VAT or without VAT until you provide us with your location.

As soon as your order has been successfully paid, the money is automatically earmarked for climate contributions. For that reason, we do not offer refunds, and customers within the European Union does not have a right of withdrawal.

How we fight climate change

Offsetting offers a simple and easy way for people and organizations to make up for their carbon emissions by donating money to green projects that reduce emissions and/or increasing renewable energy sources.

When you pay for a carbon offset, you are essentially paying for someone else to reduce their own CO2 emissions in an equal or greater measure in other ways. Carbon offsetting measures the amount of carbon an activity emits and determines whether it will cause or contribute to climate change. This is then matched with a sustainable project elsewhere which can reduce emissions correspondingly.

Climate change is an extraordinarily complex challenge and no single solution is likely to stop climate change alone. What we’re offering you is an opportunity for you to reduce or remove your carbon footprint.

Similar to individual votes in an election, a single contribution makes a small difference, but in aggregate, the contributions of many can make a huge difference. Climate change is no different.

To offset your carbon footprint, we exclusively fund tree planting and support certified Gold Standard projects.

The Gold Standard literally sets the standard for climate and development interventions to quantify and maximize their impact. Gold Standard certified projects are the very best, and most scrutinized, CO2 offsetting projects.

It was established by the WWF in 2003 and is endorsed by the World Bank, the UN, multiple governments such as Germany and Switzerland, and many others.

We pool together all our customers’ contributions to drive major impact in 2-3 different projects at a time. The projects differ from time to time, as ongoing ones are completed and new ones are started, but they are all Gold Standard certified.

We primarily support reforestation and renewable energy, such as solar and wind farms, because these projects provide the largest CO2 reductions.

Privacy and legal

No. We only ask for the personal and/or sensitive data that we need, and we only use it to provide the services that you request. We only store the data for as long as legally required (e.g. for accounting).

Offsetta is a trademark of Green Company OÜ, VAT no EE102362358, Harju maakond, Lasnamäe linnaosa, Sepapaja tn 6, 15551 Tallinn, Estonia.

No. The carbon offsets are immediately “retired”, or decommissioned, once purchased. This means that the those offsets are permanently designated as spent, and can never be used, sold, or transferred again.

All planted trees are donated to the local community or farmers that actively participates in the respective reforestation projects. The proceeds from the trees will continue to benefit the locals for decades to come. This also has the added benefit that it provides incentives to protect and nurture the trees, ensuring they mature and reach their full CO2-absorbing potential.