Payment & subscriptions
Which payment methods do you offer?
We accept all major credit and debit cards, Apple Pay, Google Pay as well as (where available) Alipay, Afterpay / Clearpay, Bacs Direct Debit, BECS, Direct Debit, Bancontact. EPS, FPX, Giropay, Grabpay, iDEAL, Przelewy24, SEPA Direct Debit and Sofort.
Do I get an invoice or a receipt?
Yes, you will receive a receipt via e-mail immediately upon completed payment. The receipt contains all the required information to meet bookkeeping and accounting standards in the US and the European Union. We do not have the possibility to issue individual invoices, however.
Do you offer a free trial?
We do unfortunately not offer free trials. As soon as you sign up, we earmark your contribution for CO2-reducing projects, and it can no longer be refunded.
In which countries is Offsetta available?
Offsetta is currently available in the United States, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Which projects will my contribution support, specifically?
We pool together our customers contributions to plant trees and drive major impact in a few carefully selected Gold Certified projects every year. You can read more about which projects we’re currently funding here.
How do I cancel my plan?
Simply login through our website and manage your subscription. You are free to cancel at any time. If you do, your subscription continues until the end of the previously paid period and then expires with no further or additional charges.
Offsetting a website
Do I need to display your badge on my website?
No, but we strongly recommend it. The badge is a great way to communicate your commitment to reverse climate change and strengthen your brand. It also allows us to approximate how many visitors the website actually has, which is critical to ensure its CO2 emissions are fully offset.
Is your badge GDPR and CCPA compliant?
What happens if I have more visitors than expected?
If your website has more visitors than you have offset, you are required to upgrade to a higher plan to continue displaying the badge on your website and to keep the certificate that we issue.
We are experienced website owners ourselves and know that it is only natural that website traffic fluctuate. While we offer monthly plans, website traffic is best measured on an annual basis, and we take that into consideration.
Don’t worry if you have a sudden but temporary surge of visitors. We only use the statistics collected from our badge for fraud prevention.
Is it difficult or time consuming to implement the badge on my website?
We understand that most website owners don’t want to spend time messing with code. All you have to do is to copy the code snippet you get after signing up, and paste it where you want the badge to appear. Should you have any issues with this, we’re more than happy to assist you.
Do I need a company to offset my website?
No. While Offsetta is available for companies or other equivalent legal entities, such as freelancers with VAT registration or charitable trusts, we also welcome individuals.